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Band-in-a-Box for Macintosh
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Joined: Dec 2011
Posts: 14,542
Veteran
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OP
Veteran
Joined: Dec 2011
Posts: 14,542 |
Hi, I purchased BIAB and several Realtracks sets last month. Approximately 90% of the time when I quit BIAB I get a full screen error message containing many lines of data. I contacted support via chat and told them I had a screen capture of the message. I was told to send the message to support via email which I did over a week ago but I have not received an answer. I re-sent it Friday and have not heard from either email both of which I got confirmations of receipt. Interesting BIAB is working flawlessly for me but I can't help but worry that it might crash at a bad time.
Is this typical of support turnaround time? Should I just wait and not worry about it? Is it a common issue? Thanks for any advice for this noob.
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Band-in-a-Box for Macintosh
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Joined: Mar 2003
Posts: 442
Journeyman
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Journeyman
Joined: Mar 2003
Posts: 442 |
I'm guessing that support is probably swamped at this particular time, seeing as how they just released BIAB 2012 for Windows.
Typically, though, support is very responsive and helpful so as long as you got receipt confirmations and BIAB is working normally other than the error message when quitting you might want to just hang on a couple more days if possible until things settle down a bit over there.
UltraPAK 2021, 27" late 2012 iMac, 16 GB RAM, OSX 10.15.7
Logic Pro X 10.6.3
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Band-in-a-Box for Macintosh
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Joined: May 2000
Posts: 15,656
PG Music Staff
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PG Music Staff
Joined: May 2000
Posts: 15,656 |
Hi Mootsman,
It isn't a common issue, but you're not the only one that's had it. We can't duplicate it (a crash on exit), so don't know what circumstances are causing it. From the printout, it looks like it is issuing an error at an innocuous point, when it is saving a config file.
Is your Mac running on a single user, normal system with full privileges? Also what OS version?
Have Fun!
Peter Gannon
PG Music Inc.
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Band-in-a-Box for Macintosh
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Joined: Nov 2009
Posts: 100
PG Music Staff
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PG Music Staff
Joined: Nov 2009
Posts: 100 |
Hello,
Whenever you have the time, You can call me at 1-866-983-2474 ask for Rob.
I'll take a look remotely if you like or we can discuss some steps on the phone.
Thanks!
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Band-in-a-Box for Macintosh
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Joined: May 2012
Posts: 37
Enthusiast
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Enthusiast
Joined: May 2012
Posts: 37 |
Hi Mootsman,
It isn't a common issue, but you're not the only one that's had it. We can't duplicate it (a crash on exit), so don't know what circumstances are causing it. From the printout, it looks like it is issuing an error at an innocuous point, when it is saving a config file.
Is your Mac running on a single user, normal system with full privileges? Also what OS version? Peter and Rob. We just experienced 3 consecutive crash on quits with the current BinB version. (Never happened before and used probably 4 days a week) Was this mystery ever solved? 6core Mac Pro, 24GB ram OSX 10.8.2
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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New! XPro Styles PAK 7 for Band-in-a-Box 2024 for Mac!
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New! Xtra Styles PAK 18 for Band-in-a-Box 2024 for Mac!
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In this PAK you'll find: dubby reggae grooves, rootsy Americana, LA jazz pop, driving pop rock, mellow electronica, modern jazz fusion, spacey country ballads, Motown shuffles, energetic EDM, and plenty of synth heavy grooves! Xtra Style PAK 18 features these styles and many, many more!
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Learn more and listen to demos of the Xtra Styles PAK 18 here.
Watch the Xtra Styles PAK 18 Overview & Styles Demos video.
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 18 requires the 2024 UltraPAK/UltraPAK+/Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! Xtra Styles PAK 18 for Band-in-a-Box 2024 for Windows!
Xtra Styles PAK 18 for Band-in-a-Box version 2024 is here with 200 brand new styles to take for a spin!
Along with 50 new styles each for the rock & pop, jazz, and country genres, we’ve put together a collection of styles using sounds from the SynthMaster plugin!
In this PAK you'll find: dubby reggae grooves, rootsy Americana, LA jazz pop, driving pop rock, mellow electronica, modern jazz fusion, spacey country ballads, Motown shuffles, energetic EDM, and plenty of synth heavy grooves! Xtra Style PAK 18 features these styles and many, many more!
Special Pricing! Until September 30, 2024, all the Xtra Styles PAKs 1 - 18 are on sale for only $29 ea (Reg. $49 ea)! Expand your Band-in-a-Box 2024® library with Xtra Styles PAK 18! Order now!
Learn more and listen to demos of the Xtra Styles PAK 18 here.
Watch the Xtra Styles PAK 18 Overview & Styles Demos video.
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 18 requires the 2024 UltraPAK/UltraPAK+/Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 7 for Band-in-a-Box 2024 for Windows!
We've just released XPro Styles PAK 7 with 100 brand new RealStyles, plus 50 RealTracks and RealDrums that are sure to delight!
With XPro Styles PAK 7 you can expect 25 rock & pop, 25 jazz, and 25 country styles, as well as 25 of this year's wildcard genre: Celtic!
Here's a small sampling of what XPro Styles PAK 7 has to offer: energetic rock jigs, New Orleans funk, lilting jazz waltzes, fast Celtic punk, uptempo train beats, gritty grunge, intense jazz rock, groovy EDM, soulful R&B, soft singer-songwriter pop, country blues rock, and many more!
Special Pricing! Until September 30, 2024, all the XPro Styles PAKs 1 - 7 are on sale for only $29 ea (Reg. $49 ea)! Supercharge your Band-in-a-Box 2024® with XPro Styles PAK 7! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Watch the XPro Styles PAK 7 Overview & Styles Demos video.
XPro Styles PAKs require Band-in-a-Box® 2024 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Video - Band-in-a-Box® DAW Plugin Version 6 for Mac®: New Features for Reaper
Band-in-a-Box® 2024 for Mac® - Update Today!
Band-in-a-Box® 2024 for Mac® Video - Over 50 New Features and Enhancements!
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