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Technical Support FAQ and Knowledge Base
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Band-in-a-Box® for Windows
- Band-in-a-Box® 2024 for Windows
- Band-in-a-Box® 2023 for Windows
- Band-in-a-Box® 2022 for Windows
- Band-in-a-Box® 2021 for Windows
- Band-in-a-Box® 2020 for Windows
- Band-in-a-Box® 2019 for Windows
- Band-in-a-Box® 2018 for Windows
- Band-in-a-Box® 2017 for Windows
- Band-in-a-Box® 2016 for Windows
- Band-in-a-Box® 2015 for Windows
- Band-in-a-Box® 2014 for Windows
- Band-in-a-Box® 2013 for Windows
- Band-in-a-Box® 2012 for Windows
- Band-in-a-Box® 2011 for Windows
- Band-in-a-Box® 2010 for Windows
- Band-in-a-Box® 2009 for Windows
- Band-in-a-Box® 2008 for Windows
- Band-in-a-Box® 2007 for Windows
- Band-in-a-Box® 2006 for Windows
- Band-in-a-Box® 2005 for Windows
- Band-in-a-Box® 2004 for Windows
- Band-in-a-Box® 12 for Windows
- Band-in-a-Box® 11 and Earlier for Windows
Band-in-a-Box® for Macintosh
- Band-in-a-Box® 2023 for Mac
- Band-in-a-Box® 2022 for Mac
- Band-in-a-Box® 2021 for Mac
- Band-in-a-Box® 2020 for Mac
- Band-in-a-Box® 2019 for Mac
- Band-in-a-Box® 2018 for Mac
- Band-in-a-Box® 2017 for Mac
- Band-in-a-Box® 2016 for Mac
- Band-in-a-Box® 2015 for Mac
- Band-in-a-Box® 2014 for Mac
- Band-in-a-Box® 2012 for Mac
- Band-in-a-Box® 2011 for Mac
- Band-in-a-Box® 2010 for Mac
- Band-in-a-Box® 2009 for Mac
- Band-in-a-Box® 12 for Mac
- Band-in-a-Box® 11 for Mac
- Band-in-a-Box® 8 and Earlier for Mac
PowerTracks Pro Audio for Windows
- PowerTracks Pro Audio 2024
- PowerTracks Pro Audio 2023
- PowerTracks Pro Audio 2022
- PowerTracks Pro Audio 2021
- PowerTracks Pro Audio 2020
- PowerTracks Pro Audio 2019
- PowerTracks Pro Audio 2018
- PowerTracks Pro Audio 2017
- PowerTracks Pro Audio 2016
- PowerTracks Pro Audio 2015
- PowerTracks Pro Audio 2014
- PowerTracks Pro Audio 2013
- PowerTracks Pro Audio 2012
- PowerTracks Pro Audio 2011
- PowerTracks Pro Audio 2010
- PowerTracks Pro Audio 12
- PowerTracks Pro Audio 11
- PowerTracks Pro Audio 10
- PowerTracks Pro Audio 9
- PowerTracks Pro Audio 8 and Earlier
Other Products
Money Back Guarantee
Unconditional 30-Day Money Back Guarantee on all PG Music products purchased from PG Music Inc.
Live Help
Contact Info
PG Music Inc.
29 Cadillac Ave Victoria BC Canada V8Z 1T3
Sales: 800-268-6272, 250-475-2874,+ 800-4746-8742*
* Outside USA & Canada where International Freephone service is available.
Access Codes
Tech Support: Live Chat, support@pgmusic.com
News and Notes
March 19, 2025
Update Your Band-in-a-Box® 2025 to Build 1128 for Windows Today!
Already using Band-in-a-Box 2025 for Windows®? Download Build 1128 now from our Support Page to enjoy the latest enhancements and improvements from our team. Stay...
March 14, 2025
Update to RealBand® 2025 Build 5 Windows Today!
Already using RealBand® 2025 for Windows®? Download Build 5 now from our Support Page to ensure you have the latest enhancements and improvements from our...

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Hi, have any questions? We're available to text chat.
Hi, have any questions? We're available to text chat.