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The Presonus has been tested independently and is known good. Don't know about the speakers. I believe the system has been tested without either the SSD or standard SATA HD. Nobody said anything about the graphics card, so I'll suggest they try that.
The tech IS working on a bunch of other stuff in between communications with me. This is a large shop. I believe he is competent, but I do wonder why they didn't catch this during the build, which they also did.
"My primary musical instrument is the personal computer."
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What components make up the liquid cooling system? I'm guessing there's a pump somehow, with either brushless or brushed motors - notorious noise generating components. Should be taken care of if reputable, but not a 'normal' compnent in a PC nonetheless.
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Quote:
Probably not. But they tried a new and different model system board, so that could hardly be it, could it? I have, however, sent them a note to that effect.
Look, *both* boards are very likely to have the same outdated BIOS software.
AND, this whole problem has sounded to me like a chipset/software issue from the gitgo.
They should try the BIOS update...
--Mac
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Quote:
Quote:
Probably not. But they tried a new and different model system board, so that could hardly be it, could it? I have, however, sent them a note to that effect.
Look, *both* boards are very likely to have the same outdated BIOS software.
AND, this whole problem has sounded to me like a chipset/software issue from the gitgo.
They should try the BIOS update...
--Mac
Mac,
I agree 100% but they just aren't listening.I hope this isn't costing Richard a whole boat load of $$$$$$$$$ to a tech who doesn't really know what he's doing in MHO
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The last instruction I left them was to update the BIOS.
"My primary musical instrument is the personal computer."
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Quote:
The last instruction I left them was to update the BIOS.
Cool! I bet that does it. 
BTW Folks tend to shy away from BIOS updates 'cause if you mess up the update the board is trashed or at least needs to go back to the manufacturer. 
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The Pro should ALWAYS power the mobo with an Uninterruptible Power Supply before starting a BIOS upgrade.
If the power should get interrupted before the BIOS upgrade is finished, well, that's usually what BRICKS the mobo...
--Mac
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This just in from the technician: Quote:
Good afternoon!
I'm ready to call in a priest for a good exorcism. We've swapped out EVERYTHING inside this box and the issue is still occuring. System board, memory, processor, power supply, Cooling, video card... Everything except for the case.. Which is our next stop to eliminate the case* as the source of the problem.
I've spent about 2 hrs on it so far today, and I've got to work on some others PC's. I've got some parts I've got to install for some other customers.. And if I can't get back to yours today before I leave (at 6 today) I'll come in a hr early tomorrow to dedicate to resolving this. However I SHOULD (key word here) be able to set-up the components outside the box before I leave (if the parts installs go smoothly).
I've also looked into the [Presonus] Audiobox. It's not a soundcard, but mostly a Analog to Digital coverter that accepts professional quality Mic's/Devices. The sound still goes through the systemboard sound chip** for audio processing, so you were short changing yourself with the original SB and it's low-end built in sound card. The new one support 7.1 dolby.
thanks for your patience and have a good afternoon/evening!
*NZXT H2 Silent case
**???
"My primary musical instrument is the personal computer."
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Oh boy...this is starting to sound weird! His comments about your Prosonus, the audio card and the system on-board audio chip have me scratching my head and saying "huh?"
Win11, Intel i7 7700K 4.2Ghz, 32Gb RAM, 2x1Tb HD, 500Gb NVMe, BIAB/RB 2024, MOTU 828MK3 audio, MOTU Midi Express, Yamaha Montage 7, DX7II, TX802, Motif XS Rack, Roland Fantom XR Rack, Oberheim Matrix 1000, VoiceLive3 Extreme, Kontakt 6, SampleTank 4.3
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Yeah, I've got to agree on the comment on the Prosonus. Yes, it's an A/D converter, and it's also a D/A converter and mixer, but no, it doesn't use the onboard sound chip. Nor is the processing done on that chip. This guy apparently doesn't know what he's doing, at least as far as your sound device goes, and that, to me, isn't something that I would trust.
How is he monitoring this noise? What I'm asking is does he have a pair of monitors plugged into the Main Outs of the Prosonus, or at least into the headphone out? Does the Prosonus have some sort of software monitoring and mixer application, and is that set correctly?
If he's changed out everything that he says he has, I'm pretty sure it's not the case. MIGHT be the power supply, but I'm sure it's not the case. Well, I'll put one exception on that. If the case has USB connections, and he didn't disconnect them, and one of them is bad, it's possible that it's messing up the USB buss, but one of the first things I would have done would have been to disconnect the case USB connectors and run just from the mainboard.
I hope you guys can figure this out.
Gary
I'm blessed watching God do what He does best. I've had a few rough years, and I'm still not back to where I want to be, but I'm on the way and things are looking far better now than what they were!
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This dude normally probably makes boxes for gaming. He is clueless as to building a DAW and what the PreSonus is.
Get your money back ASAP.
Spend it on a Sweetwater creation station and be done with the whole mess.
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I may have missed it, but has anybody suggested you take that USB interface to someone else's house and install it on another computer? Or a second computer of your own (but I don't think you have 2 if I recall from past conversations.) just to take your computer out of the equation? Also if it is set up as your system sound card you should be able to play CDs and streaming internet radio through it. Eliminate as much as possible.
The ONLY reason I would doubt the BIOS is the definition of the term itself. Basic Input Output System. His system component (USB port) is not failing. Also given that 17,936 billion computers (I statistic I made up for this post) have outdated BIOS and don't have this issue I would question the BIOS as the issue. Using the USB bus and not the board's data bus leads me to believe that BIOS is not the problem.
Also, to whoever suggested the USB data bus has been overtaxed, unless he is playing with RB, moving the mouse, printing, dumping photos from a camera, etc... he isn't using all the USB devices at once. They don't consume bandwidth just being plugged in, only when there is I/O happening. And just for an example, one of my computers has a webcam, a printer, a USB turntable, a CD storage jukebox, a PID, a iPod Shuttle charger and 2 thumb drives plugged into the USB ports (with a hub obviously) RIGHT NOW and there is no performance degradation at all. And that is on an older Dell without the horsepower Richard has.
I would also doubt it is the pwoer supply because of how the USB draws power. It comes from the PSU connection to the mobo, not from one of the power rails. And again, not all of the USB ports are drawing until used, and this is a new computer with like a large power supply. If the power supply were bad, again given that the power is coming through the mail connector to the motherboard, he would likely be seeing a lot of other problems. With the drives each being on their own 5v power rail, they could be fine and not indicate a PSU issue. Particularly with SATA conenctions....
Step one for me would have been try it on another computer.
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This fellow has not a clue...
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Please read back through the thread. I have posted progress reports at every step. Everything has been substituted except the case. The Presonus has been tested on another system and found good. I agree that the man doesn't know from sound.
"My primary musical instrument is the personal computer."
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I don't, Mac, or the guy ripping Richard off?
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Eddie, Considering that Mac’s response wasn’t to you, but to Gary saying this about the Tech guy: Quote:
This guy apparently doesn't know what he's doing, at least as far as your sound device goes, and that, to me, isn't something that I would trust.
...... , then I think it’s safe to assume Mac was talking about the guy working on Richard’s PC, ...not you.
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There are three things that can go wrong on a pc
Hardware
Software
Operator (in this case the tech)
Well he's changed all the hardware, so now he can start on the software.
And when he's finished with that you have to change the operator.
It looks like you should have done that earlier though.
Chris
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It's being worked on by the Service Department at the Marietta, GA, Micro Center, a regional chain with whom I have been doing business for years. They have done other work for me and done it well. It was on that basis that I brought this machine (which they built, but obviously did not test after assembly) back to them for repair.
I will see them tomorrow about assigning another technician. I have a feeling they will tell me that they have had enough (it has been in the shop for nearly two weeks), in which case will I have a thousand-dollar collection of parts which does not produce sound and which I can't even sell. What do you individually and collectively recommend as a next step?
"My primary musical instrument is the personal computer."
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Richard, It sucks that you’re having all these problems. I think it has to somehow lie in the people who built it for you. Mine has been rock solid, but of course it was built by iBUYPOWER. After the build, it went through a 2 day run in and testing before shipping. I know most of our components are the same, but here’s my spec sheet. Please state what is different on yours. Quote:
iBUYPOWER HS11
Intel® Core™ i5-2500K Processor (4x 3.30GHz/6MB L3 Cache)
Liquid CPU Cooling System [SOCKET-1155] - ARC Dual Silent High Performance Fan Upgrade (Push-Pull Airflow)
8 GB [4 GB X 2] DDR3-1600 Memory Module - Corsair XMS3
NVIDIA GeForce GTX 560 - 2GB - Single Video Card - Zotac
Gigabyte GA-Z68AP-D3 Motherboard
Thermaltake 850 Watt W0319RU Power Supply
1 TB Hard Drive -- 32M Cache, 7200 RPM, 6.0Gb/s - Single Drive
Optical Drive (24X Dual Format/Double Layer DVD±R/±RW + CD-R/RW Drive - Black)
3D Premium Surround Sound Onboard
Microsoft Windows 7 Home Premium + Office Starter 2010 (Includes basic versions of Word and Excel) - 64-Bit
NZXT Tempest 410 Gaming Case - Black
iBUYPOWER Labs - Internal Expansion ([6-Port] NZXT Internal USB Expansion System + Bluetooth & Wireless N Modules)
3 Year Standard Warranty Service
It’s possible that it’s hardware or software related, but I suspect incompetence on the part of the builders.
Did you buy the parts from them?
I've never heard of a problem like you're having. That's the reason I've stayed out of the discussion.
Last edited by bobcflatpicker; 05/23/12 11:33 PM.
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One difference that I see right away is that Bob is using Win 7x64 Home Premium and Richard is using Win7x64 Ultimate. I have never liked using network specific software for home or audio work. The Ultimate version has added network security apps that cause slower startups and, in some cases, conflicts with media applications typically used in more intensive media applications. While Ultimate, with its necessary network security, is needed in enterprise business applications, I find it adds complications in media systems. YMMV. Still, that doesn't seem to explain the distortion..or does it?
Win11, Intel i7 7700K 4.2Ghz, 32Gb RAM, 2x1Tb HD, 500Gb NVMe, BIAB/RB 2024, MOTU 828MK3 audio, MOTU Midi Express, Yamaha Montage 7, DX7II, TX802, Motif XS Rack, Roland Fantom XR Rack, Oberheim Matrix 1000, VoiceLive3 Extreme, Kontakt 6, SampleTank 4.3
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