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Help! Tech S.O.S (Off topic)
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Joined: Dec 2003
Posts: 8,987
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Joined: Dec 2003
Posts: 8,987 |
My ISP went down Thursday during a severe thunderstorm. When it came back online, my Firefox browser wouldn't start.
I've been struggling with FF Support for 2 days and it's still not fixed. I'm running Opera temporarily. I had FF tweaked to perfection so I want that back. Meanwhile, all of my login credentials have been zapped.
Can anyone suggest a fix?
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Help! Tech S.O.S (Off topic)
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Joined: Dec 2003
Posts: 8,987
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OP
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Joined: Dec 2003
Posts: 8,987 |
More details:
When I click the Firefox launch icon on my desktop, it merely creates an impotent icon in the lower taskbar labeled "Yahoo Search". I find nothing except a red "X" in the upper right corner of the new window.
I have Windows 7/64 and the current version of FF.
Other browsers work fine although I've lost my credentials.
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Help! Tech S.O.S (Off topic)
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Joined: May 2000
Posts: 22,045
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Have you re-installed?
That should keep the settings, if they haven't been lost already.
*May* want to create a restore point beforehand, but a bad restore point can be worse than none.
I do not work here, but the benefits are still awesome
Make your sound your own!
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Help! Tech S.O.S (Off topic)
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Joined: Dec 2013
Posts: 2,732
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Agreed. Reinstall. When you hit mozilla.com, it should detect your FF and offer to refresh it. Click that.
 Steve BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory
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Help! Tech S.O.S (Off topic)
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Joined: Dec 2003
Posts: 8,987
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OP
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Joined: Dec 2003
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I tried reinstall , no joy!
Firefox has a repair utility at mozilla.com but it requires having FF running. Ketch 22!
I completely removed all traces of FF in the registry the ran CC to search remnants before reinstalling a brand new version from mozilla. Original problem persists. Clicking the launch button just creates another impotent icon in the taskbar. Firefox Support was baffled.
I've tried everything to no avail. Very frustrated.
Donny
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Help! Tech S.O.S (Off topic)
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Joined: Dec 2003
Posts: 8,987
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Rharv,
Your mailbox is full.
What would you charge to "remote" my computer and get Firefox working again?
Please PM me.
Thanks,
Don
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2000
Posts: 26,685
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Joined: Jul 2000
Posts: 26,685 |
Is it possible a copy of Firefox is already running (badly)? Check the Task Manager.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Help! Tech S.O.S (Off topic)
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Joined: May 2000
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Don I freed up some PM space, but I am booked up for most of the day. This may be of interest though, my first suspicion: https://www.pcrisk.com/removal-guides/8835-search-yahoo-com-redirect Check your Programs and Features in Control Panel and see if anything Yahoo exists. Have you ran Malwarebytes ?
I do not work here, but the benefits are still awesome
Make your sound your own!
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Help! Tech S.O.S (Off topic)
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Joined: Dec 2003
Posts: 8,987
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Dear friend,
I finally got it sorted.
In safe mode, I discovered that Firefox was opening a wrong start (home) page (Yahoo Search). I eventually realized the problem (read 2 days of sheer frustration) and changed the target to firefox.exe and I'm back in bidness!
In 20/20 hindsight, each of the impotent icons being created in the taskbar were labeled "Yahoo Search", Duh!
Donny
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2000
Posts: 26,685
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Posts: 26,685 |
It's very easy to miss a checkbox and add one of those redirect toolbars when downloading software.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Help! Tech S.O.S (Off topic)
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Joined: May 2000
Posts: 22,045
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Exactly what I thought.
I'd still check Programs and Features and remove anything 'search' or 'Yahoo' that you didn't intentionally install, so it doesn't come back.
Glad you're back in business; browser hacks are a pretty common issue.
Maybe with Java going away they will get a little more complicated to pull off.
If you run Java, make sure it is the latest/greatest. I choose to not use it now, since it is being deprecated soon. Chrome already stopped supporting it, FF will within 6 weeks .. along with Safari .. IE will be the last, as usual.
I expect an influx of work soon to rebuild websites relying on Java as more and more users experience errors ..
Last edited by rharv; 09/04/16 05:48 AM.
I do not work here, but the benefits are still awesome
Make your sound your own!
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Help! Tech S.O.S (Off topic)
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Joined: Feb 2015
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If you want to have a backup of your FF settings-logins-favorites, just make a copy of the folder in C:\Users\Don\AppData\Roaming\Mozilla\Firefox\Profiles
If you loose it, have a crash or want it on another pc just copy the contents of the folder to the default folder removing the existing files first.
In Explorer go to Organize - Layout - Menu bar
Tools - Folder Options - View - Show hidden files, folders...
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