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Help! Tech S.O.S (Off topic)
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Joined: May 2015
Posts: 880
Expert
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OP
Expert
Joined: May 2015
Posts: 880 |
I accidentally dropped my hard drive copy of BIAB for Mac and now it won't show up on my mac or run. The light comes on when I plug it in and nothing is broken externally. I need to change one of tracks before my gig tomorrow. HELP!
Computer: Macbook Pro, 16 inch 2021
DAWs: Pro Tools, Logic, and Maschine
plays drums, percussion, bass, steel pan, keyboard,
music producer/engineer
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Help! Tech S.O.S (Off topic)
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Joined: Dec 2000
Posts: 12,662
Veteran
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Veteran
Joined: Dec 2000
Posts: 12,662 |
I would try opening up the enclosure (if possible) and seeing if there are any loose wires inside. It might be as easy as that.
If not, do you not have a backup? 2+TB drives are generally available from warehouse clubs from the $80-$100 range. It's definitely a worthwhile investment.
John Laptop-HP Omen I7 Win11Pro 32GB 2x2TB, 1x4TB SSD Desktop-ASUS-I7 Win10Pro 32GB 2x1.5TB, 2x2TB, 1x4TB SATA BB2024/UMC404HD/Casios/Cakewalk/Reaper/Studio One/MixBus/Notion/Finale/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com
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Help! Tech S.O.S (Off topic)
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Joined: May 2000
Posts: 22,045
Veteran
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Veteran
Joined: May 2000
Posts: 22,045 |
As jford mentioned; it may be worth opening it carefully and looking for a connection that got jarred loose.
I've read of this happening a half a dozen times, so I bet it has happened dozens of other times that I've never heard about.
I'd remove the tiny screws (or snap it apart or whatever), and take a peek. Push the obvious connections back together and retry.. inside and out...
of course you need to physically disconnect it before trying any of this.
I do not work here, but the benefits are still awesome
Make your sound your own!
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Help! Tech S.O.S (Off topic)
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Joined: Apr 2017
Posts: 1,486
Expert
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Expert
Joined: Apr 2017
Posts: 1,486 |
A dropped hard drive that doesn’t mount is normally ruined.
Of course open the housing to see if a wire came loose but that’s a long shot.
The last one I dealt with fell 3 feet onto a carpet.
BIAB 2024 Audiophile, 24Core/60CoreGPU Core M2 MacStudioUltra/8TB/192GB Sonoma, M1 MBAir, 2012 MBP
Digital Performer11, LogicPro
Finale27/Dorico/Encore/SmartScorePro64/Notion/Overture
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Help! Tech S.O.S (Off topic)
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Joined: Nov 2008
Posts: 1,382
PG Music Staff
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PG Music Staff
Joined: Nov 2008
Posts: 1,382 |
Hi, With the other hard drives we ship out, you can easily open the enclosure, and disconnect/reconnect the drive inside, which is connected to a USB-SATA interface (we call this reseating). With the Audiophiles, the drive is soldered right onto the board, so can't be knocked loose. This makes them more dependable and harder to mess up, but if it still stops working after a drop, it's probably actually broken now.  Islansoul, if you contact our sales department directly (1-800-268-6272), we can replace it for the cost of the drive. Thanks Kent PG Music
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Help! Tech S.O.S (Off topic)
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Joined: May 2015
Posts: 880
Expert
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OP
Expert
Joined: May 2015
Posts: 880 |
Thanks, I did contact the support team and the person on the phone was very kind and helped me get a new one. I had to pay for it, but the tech employee was helpful.
Computer: Macbook Pro, 16 inch 2021
DAWs: Pro Tools, Logic, and Maschine
plays drums, percussion, bass, steel pan, keyboard,
music producer/engineer
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Ask sales and support questions about Band-in-a-Box using natural language.
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