If you're ever experiencing an issue with your Band-in-a-Box program, make sure you have the most recent patch update for your version - this can be done at http://www.pgmusic.com/support.updates.win.htm.

Patch updates are released frequently, and are created by our development team to fix any reported bugs, tweak existing features within the program, update demos and other files as needed, and more!

To find out which version of the program you have, visit Help | About Band-in-a-Box within the program. You will see the full version number listing as:
Band-in-a-Box® for Windows
Version 2018 (512)

The number in parentheses is the build number. As you can see, my Band-in-a-Box is up to date and will continue to stay that way because I've selected "Automatically check for updates every 7 days" within the Help | Check for Updates.... option (you can set the number of days to a different number). This window will also look to see if you're version is up to date, so you don't technically have to visit http://www.pgmusic.com/support.updates.win.htm if you didn't want to!

Once you've installed your patch update (make sure the program is closed when you're doing this), give it another try - if you are still experiencing the same issue you can report it by contacting us directly, or you can post your result to the Forum thread that also announces the patch update, like our recent Band-in-a-Box 2018 Build 512 Update (Feb 15) post.

Callie
Marketing Representative
PG Music Inc.