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I need some help! My internet connection ONLY opens PG Music's site, but won't open any other site! I've rebooted the modem, computer, everything- no luck.
I've never seen this before. Can anyone help?
Regards,
Bob
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Wow. I have not heard of this. I would have said to delete your browser and download it again (unless it's Edge) but if you can't get to other sites, you're stuck. Sorry.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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I've never had this happen before. Do you think reinstalling the browser (Chrome) will help?
Thanks.
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If you kept the setup file, sure, try it. You might lose bookmarks etc.
But first, did you try a different browser?
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Yup. Nothing is opening. I can't even get to Google to D/L the browser.
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But you clearly have internet access, or we could not have this conversation.
Did you ever change your DNS server?
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Nope. Didn't change a thing. It's weird. This site opens but nothing else!
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Try clearing your history in Chrome for the last 24 hours (or whenever it started).
Firefox got weird on me once like that.
I'd also consider doing a scan to make sure nothing snuck in on ya.
Can you ping other sites?
Open Command Prompt and type
ping google.com
That may narrow it down to only a TCP (http) issue.
You may be limited to one site, but at least it's this one!
Last edited by rharv; 07/14/18 03:39 AM.
I do not work here, but the benefits are still awesome
Make your sound your own!
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My Malwarebytes is missing now too. Maybe try a restore point?
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My Malwarebytes is missing now too. Maybe try a restore point? That is what I was going to suggest. If restore point works that does seem to tell us something? got into your system to muck things up....including the "Malwarebytes" disappearance. Let us know the outcome....back to it.
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My Malwarebytes is missing now too. Maybe try a restore point? That is what I was going to suggest. If restore point works that does seem to tell us something? got into your system to muck things up....including the "Malwarebytes" disappearance. Let us know the outcome....back to it. Tried that. No joy. This is the strangest thing I've ever seen! ONLY this site opens. Pulling my hair out.
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[quote=chulaivet1966][quote=90 dB]Tried that. No joy. This is the strangest thing I've ever seen! ONLY this site opens. Pulling my hair out. Hmmmm.... Even though you have 'rebooted' the modem have you actually unplugged the modem for a few minutes? Just a thought. When you tried 'restore'....did the computer actually go to a previous 'restore point' date or did 'restore' not seem to respond? Have to tried defragging or running 'check disk'? Obviously, I'm shooting from the hip and trying to assess. If I have any epiphany on this enigma I'll chime in again....I need to think about this one. Back to it......
Last edited by chulaivet1966; 07/14/18 05:58 AM.
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Even though you have 'rebooted' the modem have you actually unplugged the modem for a few minutes?
Yup.
When you tried 'restore'....did the computer actually go to a previous 'restore point' date or did 'restore' not seem to respond?
It didn't have any Restore Points at all. I can't understand that either.
Then I decided to reverse the restore. No luck.
Have to tried defragging or running 'check disk'?
Defragging now.
How do I "check disc"?
Regards,
Bob
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I may be wrong here but it sounds like one of two things to me. One your hard drive is failing or more likely you picked up a bad virus. Run CHKDSK trough Command Prompt 1. Open an elevated Command Prompt (Press the Windows + X button at the same time, then choose Command Prompt (Admin)) 2. Type the following command, and replace the X with the drive letter you wish to scan: “CHKDSK X:”, we suggest you use “CHKDSK X: /F”, only then it can correct errors. 3. Hit the enter key, Command Prompt will now start CHKDSK. To check for viruses do the Security Tango: http://securitytango.com/Nick is from Rochester NY and on his weekly radio help show says this is still the best method to rid yourself of those bad things. Good luck and I hope this helps.
Unclear if the pianist is a total beginner or a professional jazz player?
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
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How do I "check disc"? Regards,Bob It just occurred to me....if you're on a Mac I may be totally talking out of school. If you ARE on Windows: In Windows Explorer - Right click on "C" drive Select 'tools' from the tab selections The first selection is "Error checking" When you click it the prompt will state 'check disk will begin after next reboot. NOTE: this is too check for disk drive errors only. One more thing I'd check is my Windows "programs" I'd make sure another program didn't get surreptitiously installed on your system unbeknownst to you. One MORE thing....maybe see if there are available critical 'windows updates' and run them. I'm not sure I'm helping you much.....but, here I am. (I see Mario beat me to it....Hey Mario :))
Last edited by chulaivet1966; 07/14/18 06:32 AM.
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I don’t think any of these physical repair-the-computer suggestions are going to help.
You mentioned Malwarebytes. Is it possible you whitelisted this site but it’s blocking all others? Check the settings.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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I don’t think any of these physical repair-the-computer suggestions are going to help.
You mentioned Malwarebytes. Is it possible you whitelisted this site but it’s blocking all others? Check the settings. It appears to have uninstalled itself. It doesn't appear in the Start menu, and it did before!
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Bob, Here are links to Mozilla Firefox offline installations (32 bit and 64 bit). I have the full install files in my Dropbox. Firefox 32 bitFirefox 64 bitIt's worth trying to see if you can download the appropriate one for you and install it. It might be that your browser has been hijacked and installing another web browser could give you internet access. If you are successful in downloading and installing, don't import anything from Chrome at this stage (in case something unfriendly is lurking there). If you can't download them using Chrome, send me a private message and I'll open a shared folder in Dropbox and I'll see if I can deliver them that way. Also, have you tried starting your Windows in Safe Mode? To do this, press F8 repeatedly while the computer is booting up. Safe Mode (with network support) might give you access and allow you to solve the problem. Hope this helps, Noel
MY SONGS...Audiophile BIAB 2024
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I think rharv is onto it - it has something to do with your browser, or AV or MALEWAREBYTS (yes, I read has disappeared - I would suspect whatever caused MWB's to go bye bye may also have blocked/blacklisted all URLs or changed Chrome polices , something along those lines like a "bad actor" ad blocker, etc. )
BTW is this Windows 10 (if yes home or pro?) and have you seen same thing with Win 10 Edge (agin if ti si win 10 or IE if on Win 8 or 7) ???
In any case good luck
Larry
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I think rharv is onto it - it has something to do with your browser, or AV or MALEWAREBYTS (yes, I read has disappeared - I would suspect whatever caused MWB's to go bye bye may also have blocked/blacklisted all URLs or changed Chrome polices , something along those lines like a "bad actor" ad blocker, etc. )
BTW is this Windows 10 (if yes home or pro?) and have you seen same thing with Win 10 Edge (agin if ti si win 10 or IE if on Win 8 or 7) ???
In any case good luck
Larry Hey Larry. It's Win7 Home edition. Neither IE or Firefox works either. I'm hoping it's the modem. What do you think? I defragged and scanned- nothing comes back dirty. Regards, Bob
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When it opens PG music website are you able to click on links on it and see other threads and stuff?
I think I have had the experience in the past where a web page opens but nevertheless the internet is not working, the page that opens must be stored in cache or something like that.
SO make sure you are are actually connecting to internet ok.
Try a different modem and cable.
Last edited by musiclover; 07/15/18 10:21 AM.
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When it opens PG music website are you able to click on links on it and see other threads and stuff?
I think I have had the experience in the past where a web page opens but nevertheless the internet is not working, the page that opens must be stored in cache or something like that.
SO make sure you are are actually connecting to internet ok.
Try a different modem and cable.
Links do not open either. Getting a new modem tomorrow.
Last edited by 90 dB; 07/15/18 10:38 AM.
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More spit balling
Could be DNS cache (so flush it) do try flush your DNS cache.
1. Hold down the Windows key and press R.
2. Type cmd and press Enter run as administrator.
3. In the command prompt, type “ipconfig /flushdns” without quotes and press enter Enter.
Or TCP stack may be corrupted so
1. Hold down the Windows key and press R.
2. Type cmd and press Enter run as admistratorr.
3. The at prompt type “netsh reset winsock” (without the quotes) and press Enter
Maybe simple local network issue
1. Hold down the Windows key and press R.
2. Type cmd and press Enter run as admistratorr.
3. The at prompt type “ipconfig /release” enter then “ipconfig /renew” enter (all without the quotes again ) and press Enter
next Try this command to ping Google’s DNS servers to see if you can get online:
as before from cmd prompt “ping 8.8.8.8”
This will send four packets to Google. If they fail to send, you’ll be told what the problem was.
Next type this line to trace the route between your computer and Google’s DNS servers:
tracert 8.8.8.8
The above command gives you a step-by-step breakdown of the path that the information takes to reach the destination you specify. Watch it, and if it fails, check to see where the problem occurs. If an error pops up early in the route, the issue is likely with your local network.
or DSN server (i.e., your ISP may be mucked up)
again you've cold restarted EVERYTHING ??
Larry
Win10Pro,i9,64GB,2TBSSD+20TBHDDs,1080TI,BIAB'24,Scarlett18i8,Montage7,Fusion 8HD,QS8,Integra7,XV5080,QSR,SC-8850,SPLAT,FL21&others,Komp.14,IK suite&others, just a guitar player-AXE FX III &FM9T, FishmanTP, MIDIGuitar2, GK2/3'sw/GI20
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Larry, Thanks. None of that seemed to work. Do I need to restart to save the changes?
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Have you tried a different pc to see if the problem is the modem?
Chris
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no on the restart for those actions and what Sinbad said - that will eliminate the PC, then also be nice if you could bypass modem, from within your house connection, and make sure it was NOT you local ISP. this does not sound like a modem issue (more like PC config) but I've been wrong about ten times, just since I woke up, just ask my wife  again good luck Larry
Win10Pro,i9,64GB,2TBSSD+20TBHDDs,1080TI,BIAB'24,Scarlett18i8,Montage7,Fusion 8HD,QS8,Integra7,XV5080,QSR,SC-8850,SPLAT,FL21&others,Komp.14,IK suite&others, just a guitar player-AXE FX III &FM9T, FishmanTP, MIDIGuitar2, GK2/3'sw/GI20
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Hi Bob,
You say Malwarebytes has gone from the start menu, but have you checked to see if it
has disappeared from the Program Files folder. If it still exists in there, you should
be able to re-start it and run a scan.
It could be that a virus has just turned it off, but not disabled it. It has built-in
protection against that.
ROG.
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I was thinking that too ROG. Seemed a little fishy on the Malwarebytes issue like something a virus would do.
 Steve BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory
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Uh-ohhhhh. Crickets. We haven't heard from Bob in 4 days.....
Steve BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory
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Yeah, it's not looking good.
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Hope he gets it sorted.
Nothing as frustrating as trying to pin down what is causing a problem.
I have spent about 10 hours trying to troublshoot what was causing my Cubase to freeze when I did a re-scan of plugins, and then wouldn't launch again right.
Turned out it was Comodo firewall, so once I unistalled it, all well and good.
But up to 10 hours, computers are so frustrating at times.
Maybe if Bob hasn't sorted it yet and still troubleshooting, have a look at the firewall.
Last edited by musiclover; 07/19/18 08:11 AM.
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I got a new modem- same story. I also have a banner box with a frowning face on the page. 
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Definitely sounds like a virus.
If it was me I think at this point I would take it to a good tech and get them to fix it, especially if you have important stuff on it such as music files. Pretty hard to do much at your end if you can't access the internet (except for this site?! How strange is that?)
Thing that bothers me is that whatever happened also disabled your malwarebytes, which is also the virus checker I use.
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You’ve deleted all cookies?
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You’ve deleted all cookies?
Yup. It's doing the same thing on my laptop- it gets this site ,but no other!
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Can you you “tether” your phone as a hot spot to your PC? That would allow you to definitively determine that the issue is your PC. It’s not inconceivable that your net provider is the issue. FWIW
Bud
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Since it is happening on more than one computer, you should get your internet provider involved. Call them and explain what is happening - and demand that they come fix it. They have people...
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I agree with Floyd. If they determine that it is a virus then run the security tango that I highlighted in a previous message.
If your computers are networked together then if you get a virus in one it could infect all on the network.
Good luck.
Unclear if the pianist is a total beginner or a professional jazz player?
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
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Since it is happening on more than one computer, you should get your internet provider involved. Call them and explain what is happening - and demand that they come fix it. They have people... ATT says it's a regional outage, should be fixed some time today. I'm not hopeful.
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Posts: 5,139 |
Back online now. Thanks to everyone who helped me in this. I appreciate it.
Regards,
Bob
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Help! Tech S.O.S (Off topic)
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Joined: Jul 2000
Posts: 26,539
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Veteran
Joined: Jul 2000
Posts: 26,539 |
Is that it? ATT is your internet service provider, and it was down a week in such a way that you could access one website only? That just sounds wrong.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Help! Tech S.O.S (Off topic)
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Joined: Mar 2007
Posts: 824
Expert
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Expert
Joined: Mar 2007
Posts: 824 |
It sounds like they were hacked bad, and only the active links survived the attack so that one site was accessable. Really weird.
Chris
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Help! Tech S.O.S (Off topic)
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Joined: Apr 2010
Posts: 5,139
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OP
Veteran
Joined: Apr 2010
Posts: 5,139 |
Can you you “tether” your phone as a hot spot to your PC? That would allow you to definitively determine that the issue is your PC. It’s not inconceivable that your net provider is the issue. FWIW
Bud I don't have a Smartphone. Just a pay-as-you go flip phone from Tracfone. I really don't know what the problem was, after being told it would be up in a day. I really hate computer problems.  Regards, Bob
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Help! Tech S.O.S (Off topic)
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Joined: Apr 2010
Posts: 5,139
Veteran
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OP
Veteran
Joined: Apr 2010
Posts: 5,139 |
Definitely sounds like a virus.
If it was me I think at this point I would take it to a good tech and get them to fix it, especially if you have important stuff on it such as music files. Pretty hard to do much at your end if you can't access the internet (except for this site?! How strange is that?)
Thing that bothers me is that whatever happened also disabled your malwarebytes, which is also the virus checker I use. Thank God it's not a virus! I think it was a dodgy modem- I've had to replace two other ones of this model. Thank you for taking the time to help. Regards, Bob
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Help! Tech S.O.S (Off topic)
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Joined: Dec 2003
Posts: 22,001
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Veteran
Joined: Dec 2003
Posts: 22,001 |
I don't have a Smartphone. Just a pay-as-you go flip phone from Tracfone. ........
Bob
Bob, I have the same phone! I tell people I don't have a smart phone. Mine is dumber than doggie doo!
Unclear if the pianist is a total beginner or a professional jazz player?
64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
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Help! Tech S.O.S (Off topic)
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Joined: Apr 2010
Posts: 5,139
Veteran
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OP
Veteran
Joined: Apr 2010
Posts: 5,139 |
Is that it? ATT is your internet service provider, and it was down a week in such a way that you could access one website only? That just sounds wrong. I know, sucks. Who do I complain to ATT?  Regards, Bob
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Help! Tech S.O.S (Off topic)
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Joined: Mar 2007
Posts: 824
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Expert
Joined: Mar 2007
Posts: 824 |
Putin
Chris
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Help! Tech S.O.S (Off topic)
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Joined: Apr 2010
Posts: 5,139
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OP
Veteran
Joined: Apr 2010
Posts: 5,139 |
Putin
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Help! Tech S.O.S (Off topic)
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Joined: Dec 2007
Posts: 1,796
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Expert
Joined: Dec 2007
Posts: 1,796 |
Seems either a re-installation of windows or a backup of your boot partition is the next step. What in such cases at times also helped me out is using Tweaking.com 's Windows AIO Repair. (there's a portable version available). Run that in safe mode (you can choose to do that from the main menu). Also check all basics like SFC (via Windows Repair), and via a command sript, (running as administrator) DISM maybe too, searching for window's corrupted files. See: command scripts . - F
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Update your Band-in-a-Box® 2025 for Windows® Today!
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Whether it's a summary of the new features, demonstrations of the 202 new RealTracks, new XPro Styles PAK 8, or Xtra Styles PAKs 18, information on the 2025 49-PAK, or detailed tutorials for other Band-in-a-Box® 2025 features, we have you covered!
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