27. The videos are poor quality, or the program crashes during video playback.

Applies to: Programs that use .WMV files: Video Guitar Lessons (Essential Rock Guitar Volumes 1 & 2, Essential Blues Guitar Volumes 1 &2, and Essential Jazz Guitar Volumes 1, 2, & 3), GuitarStar, and some Master Class programs.

You should first download and install/reinstall the latest versions of DirectX and Windows Media Player for your operating system from Microsoft's website. This is often an easy fix for this type of problem. If you need to install DirectX on a non-internet computer, see FAQ 43.

If that doesn't help, you should be able to resolve the problem by updating the drivers for your video card and/or reducing graphics hardware acceleration. To reduce hardware acceleration:

  1. Go to the Start menu | Control Panel | Display | Settings | Advanced | Troubleshoot.
  2. Set Hardware Acceleration to the notch that reads "Disable all DirectDraw and Direct3D accelerations..."
  3. Press [Apply], and restart your computer if prompted to do so.

To find out what type of graphics card you have, right-click on My Computer and select Properties, then go to Hardware | Device Manager and click on the [+] sign beside 'Display Adaptors'.

If you are still having trouble:

  • Download and install the latest update patch for your program. Update patches can be downloaded from our Software Updates page.

  • If you have Windows 2000 and you are still having trouble, see FAQ 39

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Alyssa - PG Music