57. The help file doesn't work on Windows Vista.

Applies to: Band-in-a-Box® 2006 and earlier, PowerTracks 11 and earlier, Pianist Performance programs, GuitarStar, Metronome Pro, Chord dictionaries, Pitch Invasion, NoteMatch, NoteZapper, Music Replay.

Symptoms: When you try to open the help file, you might get a message similar to this: "The Help for this program was created in Windows Help format, which was used in previous versions of Windows and it is not supported in Windows Vista."

Cause: In Windows Vista, Microsoft has dropped support for .HLP help files, which use the program WINHLP32.EXE. This problem is not specific to PG Music software.

Solution: Band-in-a-Box® 2007 (and higher), PowerTracks Pro Audio 12 (and higher), and the latest builds of other PG Music products have help files that are supported under Windows Vista. Also, if you have Band-in-a-Box® 2006, you can download a free update patch to resolve the problem. If you have an earlier version of Band-in-a-Box® or PowerTracks, you could purchase an upgrade. If you have another PG Music product, install the most recent update patch available for that product.

There is also a Microsoft update that will allow you to view most .hlp files on Windows Vista. Click here for more information about this.


Alyssa - PG Music