Previous Thread
Index
Next Thread
Print Thread
Go To
Band-in-a-Box for Windows FAQ
Joined: May 2009
Posts: 867
PG Music Staff
OP Offline
PG Music Staff
Joined: May 2009
Posts: 867

If the issue you are experiencing has previously been reported, our amazing development team has likely come up with a fix already!

  • Please check you are running the latest build of your software on our Support webpage HERE

  • If an update is needed - just download and install the latest build (with the program closed), restart your program, and see if your issue persists.

    Require further assistance? There are excellent resources at your disposal!

    • How-To Questions: 
    • If you have a “how to” question, there is a full Users Guide in your Help menu to get you started. There are also online manuals found HERE.

      Our FORUMS are also a great place to ask simple “how-to’s”. Our members are incredibly friendly, knowledgeable, and happy to help out a new user! 

      If you’re really stuck, you can always contact us at support@pgmusic.com! We will respond to your inquiry as soon as possible (typically within 48 hours, Monday to Friday).

      • Downloading and Installation Issues:
      • If you are having trouble downloading or installing your new purchase, please check out the Pre-Sales FAQ "I just placed an order, but I am unable to download the software. What should I do?" article HERE.

        You can also contact our sales department directly for assistance.

        • If you are getting an error message:
        • Check our FAQ and Knowledge Base Forum for your product to see if there is a quick fix. If the topic isn’t covered, please contact technical support at support@pgmusic.com or by calling 1-866-983-2474 from 10:00 am to 5:00 pm Pacific Standard Time (Monday - Friday). 

          • Bug Reporting:
          • If you think you have found a bug in the software, please email us at support@pgmusic.com with the details so we can take a look! 


Last edited by Alyssa - PG Music; 10/01/18 09:22 AM.

Alyssa - PG Music
Band-in-a-Box for Windows FAQ
Joined: Jul 2022
Posts: 2
Newbie
Offline
Newbie
Joined: Jul 2022
Posts: 2
I recently bought BIAB Pro for my Windows computer and MegaPAK for my Mac Pro. I'm having problems finding and using Real Tracks on both machines, especially the Mac. I'm wondering what the "What Band in a Box Add-ons Do I have?" information is supposed to mean. The list of "These add-ons are not found" in the RealTracks, RealDrums, and MIDI SuperTracks window is considerably larger than the "found" windows. Is that supposed to be useful information or is it just telling me what I didn't buy?

If it's the 2nd, is there some kind of feature that would check what I should have against what I actually have?


T.W Day
BIAB 2022 MegaPAK running on a Mac Pro 5.1 (OSX 10.13.6, Logic Pro 10.4.8, and Pro Tools 11) & BIAB Pro running on an HP laptop (Windows 11 Pro)
Band-in-a-Box for Windows FAQ
Joined: Oct 2020
Posts: 836
PG Music Staff
Offline
PG Music Staff
Joined: Oct 2020
Posts: 836
Hi TDay, the What add-ons window reflects what is found vs not found by your program in comparison to everything we have to offer. It is not specific to the kind of PAK you have because you could have the Pro or MegaPAK and have purchased additional add-ons to go with it. We suggest contacting us directly either through live chat or email and we can then look into your account and check if you have everything that you should installed.


Best,
Chantelle
Previous Thread
Next Thread
Go To

Link Copied to Clipboard
ChatPG

Ask sales and support questions about Band-in-a-Box using natural language.

ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.

PG Music News
Generate Lyrics for your Band-in-a-Box songs with LyricLab!

Need some lyrics to complete your Band-in-a-Box song? LyricLab is here to help!

LyricLab (by Joanne Cooper) is an AI-powered tool designed to quickly create lyrics and chords to fit your music. Just enter a rough idea of your lyrics, and let the AI bring them to life. Once you're happy with the results, simply import the LyricLab file into Band-in-a-Box® 2024 or newer. From there, you can pick your style and generate melodies to match your song’s chords!

Learn more about LyricLab here!

Watch the video.


Band-in-a-Box 2024 Italian for Mac is Here!

Ci siamo dati da fare e abbiamo aggiunto oltre 50 nuove funzionalità e una straordinaria raccolta di nuovi contenuti, tra cui 222 RealTracks, nuovi RealStyles, MIDI SuperTracks, Instrumental Studies, "Songs with Vocals" Artist Performance Sets, Playable RealTracks Set 3, Playable RealDrums Set 2, due nuovi set di "RealDrums Stems", XPro Styles PAK 6, Xtra Styles PAK 17 e altro ancora!

Tutti Pacchetti | Nuove Caratteristiche

Band-in-a-Box® 2024 German for Mac is Here!

Band-in-a-Box® 2024 für Mac Deutsch ist verfügbar!

Wir waren fleißig und haben über 50 neue Funktionen und eine erstaunliche Sammlung neuer Inhalte hinzugefügt, darunter 222 RealTracks, neue RealStyles, MIDI SuperTracks, Instrumental Studies, "Songs with Vocals" Artist Performance Sets, abspielbare RealTracks Set 3, abspielbare RealDrums Set 2, zwei neue Sets von "RealDrums Stems", XPro Styles PAK & 7, Xtra Styles PAK 17 & 18, und mehr!

Paket | Was ist Neu

Band-in-a-Box® 2024 French for Mac® is Here!

Band-in-a-Box® 2024 apporte plus de 50 fonctions nouvelles ainsi qu'une importante de contenus nouveaux à savoir : 222 RealTracks, des RealStyles nouveaux, des SuperTracks MIDI, des Etudes d'Instruments, des Prestations d'Artistes, des "Morceaux avec Choeurs", un Set 3 de Tracks Jouables, un Set 2 de RealDrums Jouables, deux nouveaux Sets de "RealDrums Stems", des Styles XPro PAK 6 & 7, des Xtra Styles PAK 17 & 18, et bien plus encore!

New! XPro Styles PAK 7 for Band-in-a-Box 2024 for Mac!

We've just released XPro Styles PAK 7 with 100 brand new RealStyles, plus 50 RealTracks and RealDrums that are sure to delight!

With XPro Styles PAK 7 you can expect 25 rock & pop, 25 jazz, and 25 country styles, as well as 25 of this year's wildcard genre: Celtic!

Here's a small sampling of what XPro Styles PAK 7 has to offer: energetic rock jigs, New Orleans funk, lilting jazz waltzes, fast Celtic punk, uptempo train beats, gritty grunge, intense jazz rock, groovy EDM, soulful R&B, soft singer-songwriter pop, country blues rock, and many more!

Special Pricing! Until September 30, 2024, all the XPro Styles PAKs 1 - 7 are on sale for only $29 ea (Reg. $49 ea)! Supercharge your Band-in-a-Box 2024® with XPro Styles PAK 7! Order now!

Learn more and listen to demos of XPro Styles PAKs.

Watch the XPro Styles PAK 7 Overview & Styles Demos video.

XPro Styles PAKs require Band-in-a-Box® 2024 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.

New! Xtra Styles PAK 18 for Band-in-a-Box 2024 for Mac!

Xtra Styles PAK 18 for Band-in-a-Box version 2024 is here with 200 brand new styles to take for a spin!

Along with 50 new styles each for the rock & pop, jazz, and country genres, we’ve put together a collection of styles using sounds from the SynthMaster plugin!

In this PAK you'll find: dubby reggae grooves, rootsy Americana, LA jazz pop, driving pop rock, mellow electronica, modern jazz fusion, spacey country ballads, Motown shuffles, energetic EDM, and plenty of synth heavy grooves! Xtra Style PAK 18 features these styles and many, many more!

Special Pricing! Until September 30, 2024, all the Xtra Styles PAKs 1 - 18 are on sale for only $29 ea (Reg. $49 ea)! Expand your Band-in-a-Box 2024® library with Xtra Styles PAK 18! Order now!

Learn more and listen to demos of the Xtra Styles PAK 18 here.

Watch the Xtra Styles PAK 18 Overview & Styles Demos video.

Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 18 requires the 2024 UltraPAK/UltraPAK+/Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.

New! Xtra Styles PAK 18 for Band-in-a-Box 2024 for Windows!

Xtra Styles PAK 18 for Band-in-a-Box version 2024 is here with 200 brand new styles to take for a spin!

Along with 50 new styles each for the rock & pop, jazz, and country genres, we’ve put together a collection of styles using sounds from the SynthMaster plugin!

In this PAK you'll find: dubby reggae grooves, rootsy Americana, LA jazz pop, driving pop rock, mellow electronica, modern jazz fusion, spacey country ballads, Motown shuffles, energetic EDM, and plenty of synth heavy grooves! Xtra Style PAK 18 features these styles and many, many more!

Special Pricing! Until September 30, 2024, all the Xtra Styles PAKs 1 - 18 are on sale for only $29 ea (Reg. $49 ea)! Expand your Band-in-a-Box 2024® library with Xtra Styles PAK 18! Order now!

Learn more and listen to demos of the Xtra Styles PAK 18 here.

Watch the Xtra Styles PAK 18 Overview & Styles Demos video.

Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 18 requires the 2024 UltraPAK/UltraPAK+/Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.

Forum Statistics
Forums66
Topics82,998
Posts753,783
Members39,037
Most Online3,932
Nov 19th, 2024
Newest Members
danialduh, Jean-Marie Wurtz, Adelaide, munchcolo, collin choo
39,037 Registered Users
Top Posters(30 Days)
jpettit 168
MarioD 146
DrDan 125
DC Ron 104
Rob Helms 102
dcuny 93
vicarn 79
Today's Birthdays
cajunh2s, Cal Newman, CMJ, shezza, Westside Steve
Powered by UBB.threads™ PHP Forum Software 7.7.5