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Hello all,

I've had BIAB 2018 for one week now. My setup is Windows 10 PC, 32 GB RAM, fast processor, running BIAB on the PGMusic usb hard drive.

The program has frozen twice so far. Just now I had a song playing. I tried to stop it but no methods worked: the stop icon, right clicking on the icon on the task bar & selecting close window, opening a new song, nothing worked. All menus and toolbars were locked. The tune just kept playing and playing.

Finally I had to run Windows Task Manager to force BIAB to close. All other programs worked fine.

The song is "Joy to the World", which I had downloaded from an Internet a few years ago when I ran the 2010 version.

Have any of you experienced this issue?

Thanks in advance,
~ Joel

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Update:

After forcing BIAB closed with Win. Task Manager, I rebooted the PC. I opened BIAB after Windows finished loading.

I ran the same song. It played through to the end. I started play again and was able to use the STOP icon.

Maybe the first time BIAB was having an issue in the background. I had played other tunes and tried different styles, before the program locked in play.

I still wonder if anyone encountered this problem?

~ Joel

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Joel,

Do you run BIAB in "Run as administrator" mode? This is recommended by PG Music.

To do this, right-click on the start-up short-cut and select "Properties". Under the "Compatibility" tab, activate the option "Run as administrator". This will set the option permanently.

Note: this is different from logging in to Windows as Administrator.

It's also possible to select "Run as administrator" by right-click on the start-up short-cut and selecting "Run as administrator". This does not set the option permanently.

Regards,
Noel


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Thank you Noel. I set the BIAB shortcut icon as you suggested.

I also did the same thing for my iTunes icon, since it always needs to run in admin mode. I had been selecting Admin mode each time I ran iTunes. Now with this setup the program opens automatically. Genius!

Thanks again for your help.

~ Joel

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Glad to help out, Joel.

I've found that when BIAB locks up, it's usually to do with not running in admin mode. I hope this solves your problem.

Also, while you're organising it, it would be a good idea to also set Realband's shortcut to "Run as administrator" as well.

All the best,
Noel


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I think you only have to run it one time as Admin.

Freezing can also be due to driver conflicts and issues. If this sort of behavior continues, let us know.


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Hey Noel96,

You beat me to it! He is absolutely right though, this sounds like an admin conflict.

Since you just downloaded this, you may also want to go to Help > About Band-in-the-Box to ensure you are on the latest build (520)

If you happen to be a build or two behind, just update to 520 here:

http://www.pgmusic.com/support_windowsupdates.htm


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Originally Posted By: Noel96

Also, while your organising it, it would be a good idea to also set Realband's shortcut to "Run as administrator" as well.


Done. Thank you.

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Originally Posted By: Guitarhacker
I think you only have to run it one time as Admin.

Freezing can also be due to driver conflicts and issues. If this sort of behavior continues, let us know.


Thanks for writing.

If I have the freezing issue again I am glad to know I can get answers here.

~ Joel

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Originally Posted By: Mikke - PG Music

You beat me to it! He is absolutely right though, this sounds like an admin conflict.

Since you just downloaded this, you may also want to go to Help > About Band-in-the-Box to ensure you are on the latest build (520)


Thanks Mikke,

I do have the 520 update. I appreciate your help.

~ Joel

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Hi BIAB users,

Sadly it happened again tonight. My PC froze while one song kept playing, and wouldn't stop.

I'd been playing a few song files and trying different styles & instruments. Several songs worked perfectly, and then BIAB locked up. The song kept playing, non-stop, while no other features of the program seemed to work. All menus and icons were frozen. Finally I had to use Windows Task Manager to stop BIAB.

BIAB was running in administrator mode, on my Windows 10 PC. There were no error messages or other problems on the computer. Previous tunes played and stopped perfectly in BIAB until that last one.

What is your advice?

Thanks in advance,
Joedl

Last edited by fourstringz; 11/03/18 01:13 PM.
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I suggest you consider a few non-BIAB causes. For example, check your RAM. BIAB uses perhaps more RAM than most programs. Download MEMTEST and run it overnight.

And, there’s the ever-popular static electricity that shows up with low humidity in the late fall. Do you have a carpet under your chair? Spray it with static cling spray. Touch the metal frame of a desk before sitting down.


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Hi Matt,

Thanks for your message. I'm willing to consider different causes, BIAB and Windows etc.

I've got 32 GB of RAM, and my PC is running smoothly, so I doubt my problem is limited memory.

Are there known conflicts with Windows 10 drivers?

I've run the program since, after rebooting, and it ran perfectly. What to do?

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Not limited memory; faulty memory - an area of memory you only access when using BIAB.


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Joel,

Was this a song using Realtracks or a MIDI-based song?

Also, was it a song you created yourself or one that you got from the internet?

Regards,
Noel


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Hello Noel,

Thanks again for your help; I appreciate it so much.

The songs I'm playing are almost all from Internet downloads. The downloads are older files, and are all MIDI. I previously played (or downloaded and not played previously) the songs through BIAB version 2010.

When I open these files in my 2018 version, BIAB suggests substituting RealTracks for MIDI, for better sound quality. I've been clicking on those messages to accept the upgrade from MIDI to RealTracks, and saving the changed files when I'n done with them.

I have a handful of songs that I created with 2018, and a couple with BIAB 2010. Most are downloads though.

There is one error message that appears every time I begin a BIAB 2018 session. It is error 9997, and appears to alert me about an error with my ability to record. Since I'm not trying to record yet, I haven't addressed these messages. Here is the full startup message from my FlahMessageLog file. It's long but maybe it will mean more to you than to my inexperienced eyes:

"Running Windows Notepad.exe to display file J:\bb\Data\Logs\FlashMessageLog.txt [2018.520.0, 11/4/2018 2:35:38 AM]
Windows Audio Session error: Input and output sample rates must match. Audio input (recording) will be disabled. The error number is -9997 [2018.520.0, 11/4/2018 2:35:04 AM]
Windows Audio Session error: Could not open stream. The error number is -9997 [2018.520.0, 11/4/2018 2:35:04 AM]
Bootup was optimal, set to fast [2018.520.0, 11/4/2018 2:35:04 AM]
Bootup time in millseconds =7,331 [2018.520.0, 11/4/2018 2:35:04 AM]
Time to Count Plugins in ms =141. Plugins counted=20 [2018.520.0, 11/4/2018 2:34:59 AM]."

What do you think?
Thanks again, Joel

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Joel,

The error 9997 is not a serious one and it's due to using the WAS driver for audio (this is the "Windows Audio Session" driver you see listed in your log).

Have a look at the link below and setup your audio and MIDI drivers exactly as I show. These settings are the most sturdy for BIAB (they're the settings I use).

http://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=461558#Post461558

Regards,
Noel


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Hi Noel,

Thanks for your ongoing tech help. I began implementing your audio and midi settings, but ran into a small snag. In your diagram 2, covering midi driver setup, my choices are different than yours on the left hand side, under "MIDI Input Driver". My computer does not have the SB Adigy 2 2S MIDI IO option.

Is that your soundcard?

Two screen shots are enclosed. One shows my audio interface, an iConnectAUDIO4.
The second screen capture shows my MIDI DSriver option dialog.

Thank you,
Joel

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BIAB 2.JPG (175.86 KB, 215 downloads)
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Hi again, Joel.

I apologise for causing confusion.

Thank you for posting the images, they help a great deal smile

In the above link I provided, I was meaning for you to follow the numbers and set everything according to the numbers. The Audigy is my indeed my soundcard and, as you can see, it's not numbered.

When I look at your MIDI set-up, using the numbers that I have in the above link, you have everything correct except for #3 and #7. If you go back to the link and compare my settings with yours, you'll see what I mean.

http://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=461558#Post461558

The most important thing is to set the audio driver to MME. Even though your audio driver settings show this, the link to the audio driver via your MIDI driver (#7 on my MIDI driver image) shows that WAS is still the audio driver. This should say MME.

In the MIDI driver setup, try clicking on #7 and then change the WAS to MME.

Regards,
Noel


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Hi Noel,

Thank you again. I made those changes and BIAB works.

My fingers are crossed hoping the freezes will be gone.

Now back to making music :-)

Thank you,
Joel

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