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For troubleshooting purposes you can also try dumbing down your interface from 24bit to 16bit.

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Originally Posted By: Rustyspoon#
Mario, BT tried Airplane mode. Yes, and I'm still in Airplane Mode.

+1 on "increase it to 2048 samples"
I can certainly make this change but the buffer size has already been exonerated on Item #14.
+1 on Nvidea investigation. This one is a well known computer audio recording enemy.
The Dell engineer disabled NVIDIA

My advice, at this point is to download Latencymon. It is not intrusive and well respected software to pinpoint issues related to Audio recording.
Is this what you are talking about?
https://resplendence.com/latencymon

Have you safely used it?
And you say "audio recording enemy", I haven't experienced recording problems only playback problems.






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For me there’s no better place in the band than to have one leg in the harmony world and the other in the percussive. Thank you Paul Tutmarc and Leo Fender.
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Yes, that's the right software. I used it on multiple machines. It is a well known tool. You are not changing any computer configuration with it. It is a diagnostic tool.

Nvidea is known for being unfriendly with audio oriented PCs/interfaces. But if you say Dell tech disabled it, you can disregard, as it seems not to be the root cause.

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Originally Posted By: Rustyspoon#
Yes, that's the right software. I used it on multiple machines. It is a well known tool. You are not changing any computer configuration with it. It is a diagnostic tool.

Nvidea is known for being unfriendly with audio oriented PCs/interfaces. But if you say Dell tech disabled it, you can disregard, as it seems not to be the root cause.


It looks like I have issues with this brand new machine.
I can't find where to disable "CPU Throttling"

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BiaB 2024 Windows
For me there’s no better place in the band than to have one leg in the harmony world and the other in the percussive. Thank you Paul Tutmarc and Leo Fender.
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I kinda thought CPU throttling was a good thing as it prevents overheating damage so not something you want to disable. But you should not be seeing any overheating on a new Dell XPS with just playing audio. So not sure what to make of that message.

I likely am going out on a limb here, but, conclusion based on antidotal information and my own individual experience with Dell XPS's .... is there still an option to return the Dell and get a machine built for purpose?


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Quote:
It looks like I have issues with this brand new machine.
I can't find where to disable "CPU Throttling"

Check your post above, #761854. CPU throttling is controlled on those same power settings as your screenshot..... The option is under Processor power management.




Steve

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BT,
"I have issues with this brand new machine."
Most likely you don't. It is a setting slapped by MFGs of hardware and some software by default. Which is manually disabled.

Now the trick is to determine which specific item is causing throttling.
It could be setting in BIOS, it could be a Windows setting, it could be one of the settings in DELL software "cooling" management.

We will most likely get to the bottom of this. I had Dell long time ago, so my experience is a bit antiquated. I will look into it when I have a few minutes, meanwhile perhaps somebody who has a Dell can tell where throttling is hiding?

P.S. Dan is not completely correct on overheating. You will not be playing crazy graphics video games or mining crypto. For your purposes it should not be an issue (disabling throttling). I have disabled on all of my machines for the past decade.
Desktop and laptops. Never run into heating issues.



Last edited by Rustyspoon#; 04/17/23 03:23 PM.
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Yes, in the Windows power settings. Throttling is normally only used on laptops, and even then you don’t want this if your computer is being used for digital audio.


BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
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Apparently, you set all the values to 100% to disable throttling. See if that helps.

Reboot the machine and re-run your LatencyMon test.

P.S. - I would also go to the Dell website to see if your BIOS version is up-to-date.

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Steve,
I suspect it might be a Dell crapware that overrides these. Thinkpads have similar "smart" software "features". I am just not familiar with Dells.

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General line of thinking with latencymon:


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OK, I just want to pause and say a BIG thanks to all those that have commented and thought about this problem. You guys are great, smart and helpful. I've never needed to deal with any of this in the past and it's nice to have a group of friends willing to help. We all think the same in that we let the evidence decide what path we should take. [It's too bad our politicians don't think like we do.]

Thanks also go out to PG Music for hosting such a useful forum. My way of giving back (even if it's feeble) is to feed back what I'm discovering so you and others may somehow benefit in the future.

I have a few things to do based on your great suggestions and if I don't respond to each post it's because it's hard to keep up with the volume.

More specific to this issue; I finally was able to reach a Tascam engineer. And not surprising he says "hey, if the 208i works fine with your Win 11 i5 but not with your Win 11 i9, then the problem is with your i9 even if it's brand new." He has a point especially now that my 1st LatencyMon results have come in showing that there are issues. He also said he recieves calls all the time for "snaps, crackles and pops" and that most of the time it's a sampling frequency problem. The Tascam wants 44.1 kHz but there may be a question about Bit Depth. From what I can see the version of Win 11 I have on the i9 does not support 16 Bit, I don't recall if this is true for the i5. But the Tascam manual says the 208i supports "16/24". This might be a Dell question. And semi-ironically he too pointed me to LatencyMon via his concern of DPC Latency. He sent me the link below from Sweetwater.

https://www.sweetwater.com/sweetcare/articles/solving-dpc-latency-issues/

Special thanks to RustySpoon for making me aware of this program. And I'm still going to replace the USB cable, do the DeoxIT and other good housekeeping measures. But the foucus now seems to do whatever will make LatencyMon happy.

Finally, a couple years ago when I was quite young with BiaB I suggested that a PDF-document based "How To" set of files be maintained for problem solving puposes to avoid re-inventing the wheel over and over. This thread is quite lengthy with a TON of wisdom and experience embedded in it. This total experience is measured in man-centuries! What a waste if all this effort and wisdom becomes just another thread buried and lost in the cyber ether. When we have finally reached victory the subject of how to eliminate audio noise could be a great subject for such a How-To document. It may turn out to be 5 or more pages long but look how convenient it would be to simply point someone in the future to such a document . . .

OK, thanks again to all.

--Steve


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BiaB 2024 Windows
For me there’s no better place in the band than to have one leg in the harmony world and the other in the percussive. Thank you Paul Tutmarc and Leo Fender.
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Windows 11 on your computer most certainly does support 16-bit audio. An early step in troubleshooting is to make sure everything is set to 16-bit and 44.1K sampling rate. You can then experiment with other rates later.


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Originally Posted By: Matt Finley
Windows 11 on your computer most certainly does support 16-bit audio. An early step in troubleshooting is to make sure everything is set to 16-bit and 44.1K sampling rate. You can then experiment with other rates later.

Matt, the reason I say my setup doesn't support 16 bit is because in the Control Panel/Sound/Playback/Properties/Advanced I don't see 16 bit options; only 24 bit. My snipping tool won't allow me to snip and display the options so I list them below.

24 bit, 44100 Hz
24 bit, 48000 Hz
24 bit, 88200 Hz
24 bit, 96000 Hz
24 bit, 17640 Hz
24 bit, 192000 Hz

Am I missing something here?

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For me there’s no better place in the band than to have one leg in the harmony world and the other in the percussive. Thank you Paul Tutmarc and Leo Fender.
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Ok. The 208i is the Tascam interface. It’s the Tascam that doesn’t give you a choice of 16-bit audio, not Windows 11. If you chose the Realtek as a test, you would see this. Based on the poor results using Latency Monitor, and the inability to support 16-bit audio, I think the Tascam is the problem here. When you click the green Test icon, repeatedly, do you hear the crackle?


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Originally Posted By: Bass Thumper
It looks like I have issues with this brand new machine.
I can't find where to disable "CPU Throttling"


I get the very same message on my Win11 system. But I have had no issues with recording or playback on this system.


By the way, my Default Power Settings is set at "Balanced".

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Yeah, I guess CPU issues were a wild goose chase on my part, Dan. It apparently talks that text on all runs. My test attached.....

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Steve what is your Power Plan set at? Balanced?


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Originally Posted By: Matt Finley
Ok. The 208i is the Tascam interface. It’s the Tascam that doesn’t give you a choice of 16-bit audio, not Windows 11. If you chose the Realtek as a test, you would see this. Based on the poor results using Latency Monitor, and the inability to support 16-bit audio, I think the Tascam is the problem here. When you click the green Test icon, repeatedly, do you hear the crackle?

Ahhh, I'm learning things left and right. I assumed that Windows was preventing a 16 bit choice. You're right, below is a snippet from the Tascam owners manual showing 24. Somewhere I remember reading the Tascam supports "16/24" for what that's worth.

When I click the Test button I get a short chime lasting about about a second or 2. Sometimes it's a clean chime somtimes I can detect a faint crackle. The crackle when playing music is much more pronounced.

But if Windows supports 24 and the Tascam supports 24, theoretically there should be no problem. Especially since the Tascam worked fine for years on the Win 11 i5.

And of course I still have the LatencyMon errors that I have yet to address.

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Originally Posted By: Bass Thumper
And of course I still have the LatencyMon errors that I have yet to address.


That may be Non Sequitur based upon the most recent reported findings above. grin


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