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Band-in-a-Box for Windows
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Joined: Jun 2004
Posts: 13
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Joined: Jun 2004
Posts: 13 |
![[Linked Image - Only viewable when logged in]](https://www.pgmusic.com/forums/ubbthreads.php?ubb=download&Number=28245&filename=ExceptionError.png) ![[Linked Image - Only viewable when logged in]](https://www.pgmusic.com/forums/ubbthreads.php?ubb=download&Number=28246&filename=AccessViolation2.png) Anyone else getting this Exception Error? PG support tried hard to resolve this for me; said there was a spike in users reporting this and would likely require a patch to fix. I think the error is in the interface or mysetup files because it's not saving my mixer settings for "untitled Song" on startup We did try deleting and regenerating those files but that didn't work. I think BIAB is looking for a setup file in the wrong place - or my saved changes are going to the wrong location . . . I'm running the program with the minimal setup on the laptop (Win11 and Biab2024) and everything else running from the BIAB SSD via usb-c. The program works fine once I dismiss the error message but I have to re-set a bunch of settings and it would be nice to find the solution . . .
DavidH
Denver, CO
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 19,673
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If it occurs on program startup, (which from the address value I suspect it does), try this:
A: Open the BIAB Preferences folder (eg C:\bb\Preferences if you are running from C: drive)
B: Create a blank text file with the name NoSplashScreen.txt (you can use notepad to do this)
C: Try again.
Let us know if this resolves.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Band-in-a-Box for Windows
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Joined: Jun 2004
Posts: 13
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OP
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Joined: Jun 2004
Posts: 13 |
Yes! that resolves. Thank You!!
DavidH
Denver, CO
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Band-in-a-Box for Windows
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Joined: Aug 2007
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Ok, I'll try that because I've been having this pop up on and off for awhile now. Never reported it though.
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 19,673
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PG support tried hard to resolve this for me; said there was a spike in users reporting this and would likely require a patch to fix. Yes! that resolves. Thank You!! The PG Music support people must not communicate with each other very often. I learned about that fix recently - from a PG Music staff member. Pleased to know that you got it resolved. Could you open your original post and mark it Resolved (there's a button for that). This can assist others in future - especially as there 'was a spike in users reporting this'. 
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Band-in-a-Box for Windows
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Joined: Jan 2015
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The PG Music support people must not communicate with each other very often. I learned about that fix recently - from a PG Music staff member. I have the distinct impression that some work from home at least some of the time. Less or no opportunity to just turn round and ask someone. They may have a database to which to refer, but one still has to ask the right question and find a right answer. A bit like reddit, now I think about it. 
Jazz relative beginner, starting at a much older age than was helpful.
AVL:MXE Linux; Windows 11
BIAB2024 Audiophile, a bunch of other software.
Kawai MP6, Ui24R, Focusrite Saffire Pro40 and Scarletts
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Band-in-a-Box for Windows
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Joined: Jul 2012
Posts: 6
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Joined: Jul 2012
Posts: 6 |
I was in a chat session with PG Music support today and mentioned the problem. He told me to submit the issue to support@pgmusic.com, which I did and included the generated error file.
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Band-in-a-Box for Windows
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Joined: Jul 2000
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[I learned about that fix recently - from a PG Music staff member. What fix?
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 19,673
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I learned about that fix recently - from a PG Music staff member. What fix? I'm not sure if I'm following correctly. The fix for the A/V Exception Error that the O/P has described, by creating the blank text file in the \bb\Preferences\ folder. The one referred to above in this same thread: https://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=815096#Post815096This was the fix that Blake from PG Music suggested when user Sid S reported the exact same error just last month: https://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=810213#Post810213
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Band-in-a-Box for Windows
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Joined: Jul 2000
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Got it. Thanks, Trevor.
If I understand correctly, another way to say this is that people who do not get the exception error do not need to do anything.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 19,673
Veteran
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Got it. Thanks, Trevor.
If I understand correctly, another way to say this is that people who do not get the exception error do not need to do anything. Correct. It simply stops the splash screen from being displayed and can be used on computers that have issues with video transparency thus causing the A/V.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,234
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,234 |
This seems to be a problem that has started recently with no change to Band-in-a-Box. It is not very common, only occurs on a few systems. Perhaps there was a recent driver update for a graphics card, or something along those lines. This issue is #4679 in our tracking system.
To the OP, please email us the full crash log and your computer specs (if you haven't done so already)
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Jun 2012
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Hi Andrew, I totally agree. It's related to a transparency issue with the graphics, and is most probably localized to specific PC's only. In case the O/P doesn't return, there is more detail of the stack dump at these two posts: https://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=810068#Post810068https://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=810069#Post810069
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Ask sales and support questions about Band-in-a-Box using natural language.
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