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** I have already emailed support about this, but I'd like a general consensus. It's the weekend, so I won't get a response for a few more days. **

Essentially, I forgot to deactivate BIAB when I sold my two previous Macs. So when I have tried to activate it on my new one, I can't, because I've already used my three activations (I don't know what the third one is).

What will I need to do to get it activated on this computer?


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Originally Posted by rm5
** I have already emailed support about this, but I'd like a general consensus. It's the weekend, so I won't get a response for a few more days. **

Essentially, I forgot to deactivate BIAB when I sold my two previous Macs. So when I have tried to activate it on my new one, I can't, because I've already used my three activations (I don't know what the third one is).

What will I need to do to get it activated on this computer?
My suggestion is to wait for a response from PGM Support.
You should also have a 30-day grace period in which to register.


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No need to wait till Monday.

Open BIAB and go to the Help menu.

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Is deactivating possible? The O/P mentioned:
Quote
So when I have tried to activate it on my new one, I can't, because I've already used my three activations (I don't know what the third one is).


BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Originally Posted by AudioTrack
Is deactivating possible? The O/P mentioned:
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So when I have tried to activate it on my new one, I can't, because I've already used my three activations (I don't know what the third one is).

Huh — why are you asking this?

I showed where to find the deactivation link. It can't be easier.


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I think you have misunderstood—I cannot deactivate anything.

The machines that used to have the activated copies have been sold. Therefore, there is nothing I can do besides contacting support, which I did.

Last edited by rm5; 08/24/24 09:37 PM.

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Originally Posted by AudioTrack
Is deactivating possible? The O/P mentioned:
Quote
So when I have tried to activate it on my new one, I can't, because I've already used my three activations (I don't know what the third one is).
No, it isn't possible...

In place of the "Deactivate" button is an "Activate" button. When I enter the serial number, I get the error stating I have run out of activations. But as I said, when I sold my old computers, I forgot to deactivate BIAB on all of them—because I didn't know I needed to.


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Originally Posted by rm5
I think you have misunderstood—I cannot deactivate anything.

The machines that used to have the activated copies have been sold. Therefore, there is nothing I can do besides contacting support, which I did.
@Mike, that's why I asked the question if deactivating was possible.


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Alright, support wrote back, and the situation is solved. I just need to remember to deactivate my licenses when I no longer need them!!


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Originally Posted by rm5
Alright, support wrote back, and the situation is solved. I just need to remember to deactivate my licenses when I no longer need them!!
An excellent outcome. Perhaps consider opening your original post and marking it 'Resolved', there's a button for that. This can assist others in the future.


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